E-BUSINESS & STRATEGY
Channel Dynamix can help you chart a course for IT success with our E-Business & Strategy Services. Our senior consultants and managers have years of experience managing IT at large and small companies.
Channel Dynamix provides the following E-Business & Strategy Services:
» Virtual CIO/CTO
» Budget and Planning
» Vendor and Partner Management
» Outsource Strategy
» Governance Board / Relationship Management
» Online and Customer Integration Strategy
» Software and Platform Selection
» Purchase and Acquisition Management
» Third Party Software Integration, Customization, and Management
SOFTWARE & SOLUTIONS
Building custom software that supports your enterprise goals and even drives revenue is a core Channel Dynamix competency.
Our staff possesses years of experience doing just that!
Channel Dynamix provides the following Software Development Services:
» Custom Software Applications
» Custom Web Portals (Internal and Customer Self Service)
» Business Intelligence Solutions
» Legacy System Integration
» Unified Process
» EDI/XML/Messaging and Middleware
» J2EE Development
» .NET Development
» Database Design/Development
» Message Oriented Middleware (MOM)
» Enterprise Mobile Development
APPLICATIONS MANAGEMENT
We maintain staff experts that are focused on getting more out of software solutions.
Whether it is a commercial solution, something you developed in house, or something we developed for you we can help!
Channel Dynamix provides the following Applications Management Services:
» Multi-tier Support Level Capabilities (1/2/3)
» Business applications support (proprietary and commercial)
» Mixed platform/environment support (Windows, Linux, AIX, OS400)
» Incident Management
• Enhanced service desk processes
• Service Level management
• Tier 1 training (increased first call resolution)
• 24/7 on call support
» Problem Management
• Root cause analysis
• Reporting and trend analysis
• Knowledgebase population
» Change Management
• Formal, controlled change procedure
• Change documentation/history
» Release Management
• Applications Asset Inventory (process maps, documentation)
• Defect tracking
» Process Improvement
» Other services
• Disaster Recovery assessment
• Vendor management
• Catalog Management
• Content (Website) Management
INFRASTRUCTURE SERVICES
Channel Dynamix can help you achieve your goals with our comprehensive set of Infrastructure Management Services.
Years of experience in the trenches and our internally developed toolset are the core of our expertise.
Channel Dynamix provides the following Infrastructure Management Services:
» Ticket (Help Desk) Management
» End User Support / Call Center
» Desktop and Server Patch Management
» Network and Security Audits
» Software Support
» Database Administration
» Hardware Support
» Server/Network Administration
» Network Security, Virus, and SPAM Protection
» Software Licensing and Implementation
» Communications Hardware and Vendor Support
» Phones and Voicemail Support
» Onsite or Remote Monitoring
» Data Center Migrations
MATRIX REMOTE MONITORING
The Channel Dynamix Matrix provides PROACTIVE IT that automatically defends, manages, and updates your enterprise’s infrastructure 24/7.
You’re protected whenever and wherever you travel. Whether it’s your desktop, laptop, or server – when your IT asset is connected to the Channel Dynamix Matrix, IT works. No worries.
How does The Matrix work?
The Channel Dynamix Matrix is a real-time monitoring network with dedicated engineers and technicians continually managing, protecting and updating your IT assets.
We actively identify and repair any problem that may arise, all the while continuing to secure your privacy and data. We ensure your IT is working, so you can be assured your business is, too.
For peace of mind at less than a cup of coffee per day, call 713.914.0200 and schedule an assessment of your IT infrastructure today.
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