WORKSTATION SUPPORT Monitoring & Remediation Preventative Maintenance Performance Monitoring Windows Updates, Patches & Service Pack Installs Anti-Virus Management Anti-Spyware Management Spyware/Trojan/Virus Removal Remote Access/Support Asset Management Security Analysis

NETWORK/SERVER SUPPORT 24/7 Monitoring & Remediation Preventative Maintenance Performance Monitoring Microsoft Exchange, SQL Server, Operating System, Active Directory Management Event Log Management Backup Verification & Remediation Windows Updates, Patches & Service Pack Installs Anti-Virus Management Spyware/Trojan/Virus Removal Network Device Management Web-Site Monitoring Internal Security Analysis External Vulnerability Analysis

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HOW DO I GET STARTED?

IT is already complicated enough, so we’ve set out to ensure connecting to The Matrix is easy.

Getting to know you.
We understand not all IT environments are the same. So to accurately define your needs and to allow The Matrix to effectively work within your environment, we’ll conduct an initial remote assessment to survey your hardware, software, and network security. By doing so, we can set parameters for the monitoring service.

Connecting to the X.
Once we complete the initial remote assessment, we ship everything you need to allow us to defend, update, and manage your IT in one box.

Simply connect The Matrix module to your network, and you’re ready to roll. And since The Matrix resides behind your firewall, there’s no extra configurations or security issues you’ll need to worry about.

Executive Reporting
Also, included with every agreement, you receive integrated network support and executive reporting to track our performance. Furthermore, you’ll be able to realize your IT’s ROI. Having the ability to fully review your IT spend helps achieve true strategic planning for
your business.

Monthly Reporting Hardware Asset Summary Software Asset Summary Capacity Planning Server & Device Health Updates & Patches Security Analysis

Quarterly Reporting Backup Review

In addition to providing full infrastructure monitoring and support, Channel Dynamix offers
End-to-End IT services from custom application development to IT planning and strategy.

Joining The Matrix gives you complete IT coverage and access to all of our
services and expertise.

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TOP TEN REASONS TO CONNECT TO THE MATRIX

Detect and solve problems before they occur
The Matrix is always ON. After implementation, the solution will detect the conditions that cause problems and stop them in their tracks – before the problem develops. While your IT staff is fighting fires, we’re focused on preventing them from happening.

Backed by IT experts and specialists
We have a full staff of IT specialists supporting The Matrix. Our Help Desk techs, network engineers and technical consultants are available to help resolve any issue.

Monitor business critical applications and processes
The Matrix places particular emphasis on all components that are most critical to your enterprise’s success, including but not limited to monitoring website uptime, verifying successful backups and ensuring email functionality.

Defend and protect your enterprise with instant problem resolution
The number and severity of threats to your enterprise’s security increases daily, and you’ve dedicated resources for virus protection, patch distribution, spam detection, and spyware prevention. The Matrix ensures your investment in these security components are healthy and updated.

“Right-size” your IT staff
Is your existing IT staff overworked? If they are, allow The Matrix to do the dirty work. This allows your staff to focus on strategic organizational projects and initiatives. If you lack staff, use The Matrix to perform critical processes that are often overlooked.

Ensure compliance with licensing, legal, HR policies, and liabilities
Is your organization in full legal compliance with respect to software licenses? Are there illegal or dangerous programs installed on company desktops? The Matrix generates alerts and reports that allow you to identify potential risks.

Understand the value of your assets
The Matrix automatically compiles an inventory of all software and hardware components in your organization. This gives you full visibility into the assets you own.

A solution that gets smarter everyday!
The Matrix is not just software, it’s a service backed by expert IT professionals allowing it to evolve and adapt to threats and conditions daily. By continually detecting new conditions specific to your environment, solutions are constantly updated and deployed on your network based on

Industry Standards and Best practices.
Gain the benefit of a different perspective. Large corporations pay big dollars to have third parties audit their IT function and provide assessment. We provide an unbiased opinion regarding the return on your

IT investment. We just report the facts!
Make informed decisions with reports and alerts. With The Matrix, you are always in the loop. The platform detects and predicts conditions and automatically notifies you via email. The system also includes monthly and quarterly reports.

 

Channel Dynamix is a BlueShare certified provider.
1. Microsoft Windows platforms only. With special term annual agreements.